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❤️‍🩹 Customer Health Score

Wheels 2021 health dropped 6 pts — delivery performance deteriorating

Metric: 72/100Δ -6

📈 KPI Overview

Current
72/100
Period change
-6
Trend
▼ Falling
Last refresh
2 min ago

🧠 AI Insights

Schedule QBR with Wheels 2021 — root cause is Toledo yard dwell.

  • • Anomaly score: 2.4σ
  • • Confidence: 87%
  • • Affected entities: 14

📊 Trend Analysis

Rolling 7-period series with anomaly bands. Drag to zoom in production view.

🧩 Segmentation Analysis

By Customer
Wheels 2021 38%Avis 22%Penske 18%Hertz 12%Other 10%
By Yard
Yard 03 41%Yard 01 27%Yard 07 18%Yard 05 14%

🔬 Root Cause Analysis

  • ① Yard 03 mold queue — adds avg 1.2d dwell to affected WOs.
  • ② Driver shortage on LAX↔PHX — 8 WOs reassigned in last 7d.
  • ③ Weather (TX storms) — 14 WOs forecast to slip 24-48h.

🔮 Forecasts

  • Next 7 days: metric projected at 72/100 (±8%).
  • Next 30 days: trend continues with confidence 82%.
  • Best-case scenario lift: +14% with recommended actions applied.

✅ Recommended Actions

  • → Schedule QBR with Wheels 2021 — root cause is Toledo yard dwell.
  • → Assign owner & due date in the Ops queue.
  • → Re-run forecast after 48h to verify lift.

📰 Related AI insights

  • OpsWork order backlog increased 12% week-over-week.2m ago
  • CustomersCustomer Wheels 2021 accounts for 31% of current delays.8m ago
  • DriversDriver John completed 22% more deliveries than fleet average.12m ago
  • FinanceFuel expenses trending 8% above monthly budget.20m ago
  • RiskBlocker status is becoming a growing operational risk.31m ago
  • YardsYard 03 projected to hit 99% capacity in 8 days.44m ago